Process Flow Operations Management Essay Example | Topics and Well Written Essays - 750 words

Process Flow Operations Management - Essay Example The educational service or teaching is the service they are being offered which is supplied by the teachers/ academicians. The primary process flow includes teachers putting in the marks for quizzes, presentations, assignments, marks of end of term examinations, syllabi, attendance records, and the system calculates the grade point average for each course and the cumulative GPA. The output is in form of graphic display on the internal network for each student or is printed and put up on the notice boards. (Kott Software 2007) Fast food restaurants are manufacturing units serving ready to eat meals or snacks as the product to their customers, and the process flow involved here would constitute materials flow as well as information flow. In the fast food setup, the customers are the take away eaters, or dine-in and the suppliers are the front desk order takers cum cashiers, and the waiters respectively, who in turn are the internal customers to the chefs; the junior assistant chef and also the head chef. The services that a typical fast food restaurant produces includes taking orders for a variety of prepared meals or food items including burgers, French fries, pizzas, fried chicken, fillets, nuggets, hot dogs coleslaw, etc. which are given as take-away or served to the dine-in customers. In the primary process flow the first step is; the front desk or reception staff takes the orders and feeds in a computer (or does it manually) and takes out a print out of the order while him/ her self calculates the amount and charges the customer while feeding in the cash register, and gives an order token. Fast food restaurants have the production system, which ensures that the orders are placed in cue and the running items inventory is built up to the usual forecasted capacity, so with every order these items are refilled in a way constantly. With every order the custom items are prepared as per order and the routines items are taken from the storage troughs. Orders are entertained within minutes of the order that takes usually ten to fifteen minutes. Behind the restaurant in the kitchen, the assistant chefs would do the ground work e.g. cutting, chopping, grinding, mincing, kneading (and preparing dough) and crust, frying etc. and then the head chef who would do the final and main work on the recipes and give finishing touches to the fast food items ready to be served. The assistants would then wrap/ pack or put in serving trays or boxes as required, and pass on to the front desk staff for supplies or serving. Most fast food restaurants have delivery service also and that would mean the process flow will start from orders being placed at the phone-in service and then entered into the computer system to be passed on to the kitchen staff. In this case the meals would have to be delivered to customers at their doorstep. Library Libraries are places where people go for reading and or lending books and reading learning materials. The process flow involved here is a service blueprinting plus information flow process. In a library the customers would be the borrowers of the books while the suppliers will be the librarians and the Library Management team, who have other helpers such as the maintenance staff & IT staff etc.